{"id":139060,"date":"2026-08-26T19:15:06","date_gmt":"2026-08-26T16:15:06","guid":{"rendered":"https:\/\/ekonomigundemi.com.tr\/index.php\/2026\/08\/26\/tcdd-tasimacilik-musteri-memnuniyetinde-uluslararasi-standarda-gecti"},"modified":"2026-08-26T19:15:06","modified_gmt":"2026-08-26T16:15:06","slug":"tcdd-tasimacilik-musteri-memnuniyetinde-uluslararasi-standarda-gecti","status":"publish","type":"post","link":"https:\/\/ekonomigundemi.com.tr\/index.php\/2026\/08\/26\/tcdd-tasimacilik-musteri-memnuniyetinde-uluslararasi-standarda-gecti\/","title":{"rendered":"TCDD Ta\u015f\u0131mac\u0131l\u0131k, m\u00fc\u015fteri memnuniyetinde uluslararas\u0131 standarda ge\u00e7ti"},"content":{"rendered":"

TCDD Ta\u015f\u0131mac\u0131l\u0131k, yapt\u0131\u011f\u0131 a\u00e7\u0131klamada M\u00fc\u015fteri Hizmetleri Dairesi Ba\u015fkanl\u0131\u011f\u0131 taraf\u0131ndan T\u00fcrk Standardlar\u0131 Enstit\u00fcs\u00fc (TSE) ile y\u00fcr\u00fct\u00fclen \u00e7al\u0131\u015fmalar sonucunda ISO 10002:2018 M\u00fc\u015fteri Memnuniyeti ve \u015eik\u00e2yet Y\u00f6netimi Sistemi sertifikas\u0131n\u0131n al\u0131nd\u0131\u011f\u0131n\u0131 bildirdi.<\/p>\n

A\u00e7\u0131klamada, m\u00fc\u015fterilerden ve yolculardan gelen \u015fik\u00e2yet, talep, \u00f6neri ve memnuniyet bildirimlerinin ISO 10002 kapsam\u0131nda olu\u015fturulan M\u00fc\u015fteri Memnuniyeti ve \u015eik\u00e2yet Y\u00f6netimi Politikas\u0131 \u00e7er\u00e7evesinde de\u011ferlendirilece\u011fi belirtildi.<\/p>\n

TCDD Ta\u015f\u0131mac\u0131l\u0131k, s\u00f6z konusu bildirimlere objektif, \u015feffaf, adil ve \u00e7\u00f6z\u00fcm odakl\u0131 bir yakla\u015f\u0131mla m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede yan\u0131t verilece\u011fini ifade etti.<\/p>\n

Kurum, m\u00fc\u015fteri memnuniyeti hedefi do\u011frultusunda hizmet s\u00fcre\u00e7lerini uluslararas\u0131 standartlara uygun \u015fekilde s\u00fcrd\u00fcrmeye devam edece\u011fini kaydetti.<\/p>\n

<\/strong>
\nEKONOM\u0130 GAZETES\u0130 <\/p>\n","protected":false},"excerpt":{"rendered":"

TCDD Ta\u015f\u0131mac\u0131l\u0131k, T\u00fcrk Standardlar\u0131 Enstit\u00fcs\u00fc (TSE) ile y\u00fcr\u00fct\u00fclen \u00e7al\u0131\u015fmalar sonucunda ISO 10002:2018 M\u00fc\u015fteri Memnuniyeti ve \u015eik\u00e2yet Y\u00f6netimi Sistemi sertifikas\u0131n\u0131 ald\u0131\u011f\u0131n\u0131 a\u00e7\u0131klad\u0131.<\/p>\n","protected":false},"author":1,"featured_media":139061,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"googlesitekit_rrm_CAow07ekDA:productID":"","footnotes":""},"categories":[4,11],"tags":[],"class_list":["post-139060","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dunya","category-saglik"],"_links":{"self":[{"href":"https:\/\/ekonomigundemi.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/139060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ekonomigundemi.com.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ekonomigundemi.com.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ekonomigundemi.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ekonomigundemi.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=139060"}],"version-history":[{"count":0,"href":"https:\/\/ekonomigundemi.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/139060\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ekonomigundemi.com.tr\/index.php\/wp-json\/wp\/v2\/media\/139061"}],"wp:attachment":[{"href":"https:\/\/ekonomigundemi.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=139060"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ekonomigundemi.com.tr\/index.php\/wp-json\/wp\/v2\/categories?post=139060"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ekonomigundemi.com.tr\/index.php\/wp-json\/wp\/v2\/tags?post=139060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}